Shipping policy

This shipping and delivery policy is part of our term of service ("Term") and should be read along side of the terms and conditions provided at  terms

We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion.  All UK and international delivery options, except for Click and Collect (Not available), are fully tracked and a link to your tracking information will be in your despatch email. 

Please carefully review the details in the shipping policy  when purchasing product from our online store. 

We mainly offer 2 main types of shipping to our customers. 

Warehouse Dispatch. 
When the products are dispatched from our warehouses in 3 geographical locations, EU, US and China. Warehouse dispatch is processed in 1 to 3 days and total fulfilment time may vary on circumstances such as weather, road closure or route cancellations etc. We aim to achieve standard time between 5 or 7 to 11 working days. Full tracking and logistical information will be provided for your peace of mind and you will be informed about any unusual delays . 

Local Dispatch
When the products are dispatched from our warehouse in the London, UK. Also offer next day delivery. The will follow our local standard guidelines as mentioned in the below information chart.

One day delivery can be any time between 8am and 9pm, you will receive an email from our courier with your estimated delivery time slot on the day of delivery. 

 We will only be able to answer queries and investigate any orders that have yet to be delivered after the delivery time frame. Visit our shipping Shipping FAQ to find out more the shipping terms  Shipping Policy FAQ

DESTINATION	SHIPPING TYPE	COSTS/ WEIGHT CONDITIONS	SHIPPING TIME
United Kingdom	Click & Collect (Not available) (untrackable, you will receive an email once your order is ready to collect)	Free	3-5 working days
	(Evri tracked, previously Hermes) When available	£2.95 OR FREE ON ORDERS OVER £35. When available	3-5 working days See below for more information regarding this service. Not available for delivery of Gift Cards or large Items..
	Standard* (Evri, DPD, Royal Mail UPS	£3.99 OR FREE DELIVERY AVAILABLE ON ORDER ABOVE £60  When available	3-5 working days (delivery excludes Saturday, Sunday and Bank Holidays) Heavy Products or 2 people delivery. £20 for product/or package above 20Kg, mainly for home or garden items
	Next Day* (Evri, DPD, Royal Mail UPS )	£5.95	1 working day Order before 4pm on Monday to Friday (delivery excludes Saturday, Sunday and Bank Holidays) Orders placed at the weekend will be processed on  Monday (except for Bank holidays) and out for delivery on Tuesday. Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders or large furniture/home items.
Standard International	Standard*  (DPD, Royal Mail UPS )	£15.99 GBP for 4lb–15lb £9.99 GBP for 0lb–4lb £ 25 for 15lb–30lb	3 to 17 working days (Delivery is Monday - Friday, excludes Saturday, Sunday and Bank Holidays).
EU Delivery	Standard* ( DPD, Royal Mail UPS	£25.00 GBP for 11lb–50lb £ 14.99 for 0lb–10lb	2 to 11 business days
Free EU	Standard* ( DPD, Royal Mail UPS	Free delivery when promotion available. Order above £60	2 to 11 business days