FAQ
You can find the answer to your questions in the most frequently asked questions section., regarding the orders, payments and returns
Orders
Below are some of are common questions about orders
Placing an order is easy!
Step 1. Decide how you want to pay.
We offer two forms of payment credit or debit card choose to pay in full by credit/debit card, PayPal or Apple Pay Google Pay.
You can also use Klarna to split your payment into 3 interest free instalments or pay in 30 days. For further information visit klarna.com/uk/terms-and-conditions
Step 2. Browse and shop our vast range of items.
You can navigate the website using the navigation bar at the top of each page. This includes access to search, help, your shopping bag, your account information and all of your favourite shopping on hstrends.
Here are two ways to check whether your order has gone through successfully.
Once you have placed your order after the successful payment you will receive an automated ‘order confirmation’ email , which will include all of the items that you have ordered and expected delivery dates. You will only receive this email if you have a valid email address registered to your account.
We know that sometimes you can change your mind, so we've made cancelling an order easy.
Orders can be cancelled within 8 hours of the order being placed.
To cancel your order you can use our contact us section with order number and product detail. you can also email at support@hstrends.co.uk
but if you are unable to cancel the order you can always return the item for free and full refund will be added to your account.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
When is the Sale?
For the latest information about our upcoming Sales, please keep an eye on our Social Media pages where you can also see our latest trends and promotions!
Sale item Delivery - Orders made from the sale delivered as normal if there there is a free delivery promotion available and order is placed during that time period It'll be free. Otherwise cost of delivery option will be available when concluding the order. standard delivery is £ 3.99 unless otherwise changed due the region or the size of the order.
Sale item Return- Order made on sale can be returned for free or dropped at the access point as suggested by our delivery partner. Return are free and Sale orders must be returned with 14 days of the purchase.
Sometime Due to high volumes of sale orders coming through, it can longer for your order confirmation email to arrive.
Please also check your junk/spam folder as the email may have been filtered into there.
You can also see details of your order online by signing into.
Order Tracking'. Your order details will update on this page.
In some cases transactional error might happen due to some unforeseen reason the payment will not take place else payment will be refunded.
Shipping & Returns Policy
Below are some common questions about shipping, returns, and exchanges
Next Day Delivery 5.95
Order before 8pm to receive your order the very next working day.
Delivered by our friendly couriers the very next day. Tracking number is provided for your convenience.
Standard Delivery 3.95
Standard delivery will take 2 to 4 working days. tracking is provided.
Heavy Products or 2 people delivery. £20 for product/or package above 20Kg, mainly for home or garden items.
What if I'm not in when my order is delivered?I
f you’re not in when we'll try to deliver your goods, and we’re not able to leave them in a safe secure place, we’ll leave a card notifying you of the time we attempted delivery. Delivery will be attempted three times before the parcel is returned back to us.
Can I have my order delivered to an alternative or work address?
To change your delivery address or add a new delivery address, when checking out. before you pay add a delivery address after the permeant address.
When will I receive delayed items?
ITEMS ORDERED FOR DELIVERY TO HOME
When your item becomes available for despatch, we will email you so you can track your order.
Will all my items be delivered together?
In most cases your whole order will be delivered at the same time. The following exceptions apply:
DELAYED ITEMS
We are sorry if some of your orders are delayed due to availability issue.
Delayed items will be despatched as soon as stock becomes available.
You can track the progress of your order by going to My Account and selecting ‘Order Tracking.
How long will it take to receive a credit or refund for returned items?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (if available for Instore only). For details please visit the following link Returns & Refunds
Payment Method Time scale based on method of return
Credit or debit/card - 5 to 10 working days
PayPal- 1 to 6 working days
Klarna- 5 to 10 working days
Apple pay - 5 to 10 working days
Google pay-5 to 10 working days
Please allow the timescales set out above to receive your refund. In most cases we will send an email confirming we have processed a refund and include an ARN (Acquirer Reference Number) as well. Contacts us on payments@hstrends.co.uk if you have any queries regarding the payments or contact your bank.